Morecare BedMate – Electric Adjustable Back & Knee Rest for Existing Beds

Practical Applications

• Home-Based Resting: Raise the upper body and knees together for a suitable supported resting position.

• Reading and Conversation: Adjust between flat and elevated positions without repeatedly rearranging pillows.

• Caregiver-Assisted Daily Care: Position the user for appropriate grooming and routine bed-based care.

• Recovery and Rehabilitation: Support clinician-approved changes in resting posture during home recovery or neurological care.

• Long-Term Home Care: Make selected electric position changes possible while retaining a compatible existing bed.

BedMate does not perform side-to-side turning or replace manual repositioning, pressure-area care or medically prescribed positioning.

Who May Be Suitable

• Adults and older users who need powered backrest and knee-rest positioning on an existing bed.
• Families whose bed has at least 35 inches of usable width, accommodates the adjustable frame length, and is structurally suitable.
• Users whose care plan permits the back and knees to move together.

When Another Solution May Be Better

• A complete hospital bed may be more suitable when bed-height adjustment, powered turning or other nursing functions are needed.
• BedMate is not a patient hoist and cannot independently transfer or lift a person.
• A user who may need urgent powered repositioning during outages requires a separate contingency plan or different equipment.

Check Before Ordering

Share bed length and usable width, photographs of the bed frame and supporting surface, user height and weight, and positioning requirements.

Confirm the supporting bed's load capacity and assess mattress-to-rail gaps for entrapment risk. Morecare should approve bed compatibility before purchase.

Customization on Request

• Alternative frame dimensions, mattress configuration, covers and compatible positioning accessories may be discussed.
• Any changes to side rails or electrical components require technical review. Confirm what is included, the price and delivery time before ordering.

Essential Safety

• Install on a stable, structurally suitable bed. Check the attachment is secure and test its movement before first occupied use.
• The supporting bed must also safely carry the user, BedMate and other applicable loads; the 200 kg product rating does not certify the existing bed.
• Check for head, neck and limb entrapment gaps between mattress, side rails and bed frame. Rails are not a substitute for supervision or individual fall-risk assessment.
• Keep hands, clothing, bedding and electrical cables clear of moving sections. Do not use side rails as lifting handles.
• During a power cut, the position stays fixed until power returns. The standard configuration has no confirmed backup-powered or manual emergency-lowering facility; plan accordingly.
• Stop use if there is unusual movement, damaged wiring, loose fittings or malfunctioning rail locks.

Cleaning & Maintenance

• Disconnect power before cleaning. Keep actuators, handset and electrical connections dry.
• Clean the removable mattress cover according to its care instructions and inspect foam, rails, fasteners and cables regularly.
• Follow the BedMate user manual for detailed installation, cleaning and maintenance procedures.

Shipping & Installation

• Processing: Usually 48–72 working hours after payment confirmation.
• Dispatch: A further estimated 48–72 working hours after processing, subject to stock and order requirements.
• Delivery: Usually 5–7 working days after dispatch for serviceable Indian locations; the published price includes standard shipping to those locations.
• Installation: Shipped partly disassembled, with installation instructions and virtual setup guidance. Actual setup time depends on the existing bed.
• Timelines for customized orders are confirmed separately.

10-Day Returns & Refunds

• Return Window: Submit a return request within 10 days of delivery, subject to eligibility. This policy applies across Morecare products.
• Restocking Fee: Approved change-of-mind returns incur a 20% restocking fee.
• Return Courier: Return courier charges are included in the 20% fee; there is no additional return courier deduction.
• Damage or Defects: Report transit damage promptly, preferably within 48 hours, with photos or video. Valid defect and damage claims are evaluated separately from change-of-mind returns, with applicable consumer rights preserved.
• Customized Orders: Return requests can be raised within the same window, but eligibility may be restricted under the disclosed custom-order terms and applicable law.
• Keep the original packaging and consult the current Morecare Customer Policy Guide for full conditions.

Warranty & Support

• Warranty: 12 months against qualifying manufacturing defects, including electric and non-electric components under the product's stated policy.
• Normal wear, misuse, overloading, accident damage and unauthorized modifications are excluded from standard coverage.
• After-Sales: Virtual installation help, troubleshooting, parts and paid servicing, subject to availability.
• Contact: +91 63775 09047; Monday–Saturday, 11 AM–6 PM.