Dispatch is initiated only after confirmation of full payment in our bank account. Orders are processed once payment is verified and confirmed by our accounts team.
2. Order Handling & Dispatch Window
Order handling time: 24 to 48 working hours Within this period:
Order details are verified
Packaging preparation is completed
Shipping documents are generated
Once dispatched, tracking details will be shared with the customer.
3. Delivery Timeline
Estimated delivery timelines after dispatch:
Metro Cities: 4–5 working days
Tier 2 / Tier 3 / Tier 4 Cities: 5–7 working days
Remote Locations: Additional 2–3 working days may apply
Delivery timelines may vary depending on logistics conditions and regional accessibility.
4. Shipping Charges
Product pricing generally includes standard delivery charges. If additional charges arise due to:
Special packaging requirements
Remote or difficult delivery locations
Oversized shipment handling
Our team will inform the customer in advance before dispatch. No hidden charges are applied without prior communication.
5. Logistics Partners
We ship through reliable transport partners including:
Delivery Logistics
VRL Logistics
Shipping mode is selected based on product size and delivery location. Door delivery service is provided for all shipments.
6. Packaging Standards
Products are packed using:
Protective cushioning materials
Reinforced packaging suitable for rehabilitation equipment
Secure strapping for structural stability
This ensures safety during transit.
7. Delivery Inspection & Unboxing
Customers are strongly advised to:
Record a clear video while receiving and unboxing the parcel
Inspect packaging for visible damage before accepting delivery
Verify product condition immediately after opening
This helps in faster resolution in case of transit damage.
8. Reporting Transit Issues
In case of any issue, damage, or missing component:
Inform our customer support immediately
Share photos and unboxing video as proof
Report within 24 hours of delivery
Complaints can be registered via our official customer support number. Delayed reporting may affect claim eligibility.
9. Delays Beyond Control
Delivery timelines may be impacted due to:
Weather conditions
Transport disruptions
Regional restrictions
Force majeure events
While we coordinate with logistics partners, such delays are beyond our direct control.
10. Customer Support
For any dispatch or delivery-related queries, contact:
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