Shipping & Delivery

1. Order Confirmation & Payment

Dispatch is initiated only after confirmation of full payment in our bank account.
Orders are processed once payment is verified and confirmed by our accounts team.

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2. Order Handling & Dispatch Window

Order handling time: 24 to 48 working hours
Within this period:

• Order details are verified

• Packaging preparation is completed

• Shipping documents are generated

Once dispatched, tracking details will be shared with the customer.

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3. Delivery Timeline

Estimated delivery timelines after dispatch:

• Metro Cities: 4–5 working days

• Tier 2 / Tier 3 / Tier 4 Cities: 5–7 working days

• Remote Locations: Additional 2–3 working days may apply

Delivery timelines may vary depending on logistics conditions and regional accessibility.

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4. Shipping Charges

Product pricing generally includes standard delivery charges.
If additional charges arise due to:

• Special packaging requirements

• Remote or difficult delivery locations

• Oversized shipment handling

Our team will inform the customer in advance before dispatch.
No hidden charges are applied without prior communication.

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5. Logistics Partners

We ship through reliable transport partners including:

• Delivery Logistics

• VRL Logistics

Shipping mode is selected based on product size and delivery location.
Door delivery service is provided for all shipments.

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6. Packaging Standards

Products are packed using:

• Protective cushioning materials

• Reinforced packaging suitable for rehabilitation equipment

• Secure strapping for structural stability

This ensures safety during transit.

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7. Delivery Inspection & Unboxing

Customers are strongly advised to:

• Record a clear video while receiving and unboxing the parcel

• Inspect packaging for visible damage before accepting delivery

• Verify product condition immediately after opening

This helps in faster resolution in case of transit damage.

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8. Reporting Transit Issues

In case of any issue, damage, or missing component:

• Inform our customer support immediately

• Share photos and unboxing video as proof

• Report within 24 hours of delivery

Complaints can be registered via our official customer support number.
Delayed reporting may affect claim eligibility.

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9. Delays Beyond Control

Delivery timelines may be impacted due to:

• Weather conditions

• Transport disruptions

• Regional restrictions

• Force majeure events

While we coordinate with logistics partners, such delays are beyond our direct control.

10. Customer Support

For any dispatch or delivery-related queries, contact:

Morecare Customer Support

Contact Name - Raghav Gupta

Phone: +91 83066 45206

Working Hours: 10 AM To 7 PM