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Warranty & Repairs

At Morecare, we stand behind the quality and craftsmanship of our products. This policy outlines our warranty coverage and the process for repairs to ensure you have a clear understanding of our commitment to you.

1. Warranty Coverage

Morecare products are covered by a manufacturer's warranty against defects in materials and workmanship. The warranty period varies by product and component. Please refer to the specific product page for detailed warranty information.

As a general guideline:

  • Frames: Typically covered for a period of 6 months to 1 year.

  • Electrical Components (including motors and control systems): Often covered for 1 to 3 years.

  • Batteries: May have a separate warranty, often up to 3 years.

What is Covered:

  • Manufacturing defects

  • Failures in materials or workmanship under normal use

What is Not Covered:

  • Normal wear and tear

  • Damage caused by misuse, negligence, or accidents

  • Unauthorized modifications or repairs

  • Damage to tires, upholstery, and other consumable parts

2. How to Make a Warranty Claim

  1. Contact Us: To initiate a warranty claim, please contact our customer service team with your original order number and a detailed description of the issue. Photos or videos of the problem are often helpful.

  2. Assessment: Our team will assess your claim to determine if the issue is covered under warranty.

  3. Resolution: If the claim is approved, we will, at our discretion, repair or replace the defective part or product.

3. Repairs

  • In-Warranty Repairs: Repairs for issues covered under warranty will be completed at no cost to you.

  • Out-of-Warranty Repairs: For products outside of the warranty period or for damage not covered by the warranty, we offer a paid repair service. We will provide you with a quote for the repair costs before any work is done.

  • Process: To request a repair, please contact our customer service team. We will guide you through the process of shipping the product to our service center. Customers are typically responsible for shipping costs for repairs.

4. Contact Us

For all warranty and repair inquiries, please contact us at:

WhatsApp