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Returns & Refunds

Return and Refund Policy

At Morecare, we are committed to ensuring you are satisfied with your purchase. If you need to make a return, please review our policy below.

1. Return Eligibility

  • Timeframe: Return requests must be made within 6 days of receiving your product.

  • Condition: The product must be in its original, unused condition and packaging, with all accessories and manuals included.

  • Exemptions: For health and safety reasons, personal hygiene items, used orthopedic braces, and custom-made products cannot be returned.

2. How to Make a Return

  1. Contact Us: To start a return, please email our customer service team at morecare.rehab@gmail.com with your order number and reason for the return.

  2. Shipping: Once your return is approved, you will receive shipping instructions. Please note that customers are responsible for return shipping costs, unless the return is due to our error. We recommend using a trackable shipping service.

3. Refunds

  • Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed to your original payment method. Please note that shipping charges will be deducted from the refund amount.

  • Timing: The time it takes for the refund to appear in your account will depend on your bank or credit card company.

4. Exchanges

If you receive a defective or damaged product, we are happy to exchange it for a new one. Exchanges are subject to availability; if the item is out of stock, we will issue a refund.

5. Warranty

Our products are covered by a standard warranty. Please refer to the warranty information included with your product for specific details.

6. Cancellations

If you need to cancel an order, please contact us as soon as possible. If the order has not yet shipped, we will cancel it and issue a full refund. If it has already shipped, you will need to follow the standard return process.

7. Contact Us

For any questions about our Return and Refund Policy, please contact us at:

WhatsApp