Returns & Refunds

1. Product Nature & Eligibility

Morecare manufactures both standard and customized rehabilitation products.
Return and replacement eligibility depends on the type of product ordered.

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2. Non-Returnable Products

The following products are strictly non-returnable:

• Custom-made or clinically modified products

• Products manufactured based on specific measurements

• Special fabrication orders

Once production has started, cancellation or return is not permitted for customized items.

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3. 10-Day Return Window (Applicable to Select Standard Products Only)

Certain standard, non-customized products may be eligible for return within 10 days of delivery, subject to the following conditions:

• Product must be unused

• Product must be in original condition

• All components and packaging must be intact

• No signs of installation damage or wear

Return eligibility is subject to internal review and approval.

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4. Restocking Fee

Approved returns (where applicable) will attract a 20% restocking fee, which will be deducted from the refund amount.
This fee covers:

• Handling and inspection

• Repacking

• Inventory processing

Shipping charges (if applicable) are non-refundable.

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5. Replacement Policy

Replacement will be considered only in cases of:

• Transit damage

• Manufacturing defect

• Incorrect product delivered

All issues must be reported within 24 hours of delivery with:

• Clear photographs

• Complete unboxing video

• Order details

Replacement will be processed after verification by our technical team.

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6. Refund Process

Refunds (where applicable) will be initiated only after:

• Product is successfully returned

• Physical inspection is completed by our team

• Condition is verified as per return approval

Refund processing timeline:
5–7 working days after successful inspection
Refunds will be credited via the original payment method or bank transfer.

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7. Transit Damage Claims

Customers must:

• Record video while receiving and unboxing

• Inspect packaging before signing delivery receipt

• Report damage immediately

Claims without unboxing video proof may not be eligible for replacement.

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8. Return Shipping

If return is approved:

• Return instructions will be shared

• Product must be packed securely

• Unauthorized returns will not be accepted

Return shipping charges may apply unless product defect is confirmed.

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9. Situations Not Eligible for Return or Replacement

Returns or refunds will not be approved in case of:

• Change of mind

• Incorrect measurements provided by customer

• Minor cosmetic variations

• Damage due to misuse or improper handling

• Product modified without authorization

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10. Contact for Returns

All return or replacement requests must be registered via:
Morecare Customer Support

Contact Name - Raghav Gupta
Phone: +91 83066 45206
Email: morecare.rehab@gmail.com
Include order number and supporting documentation.