Morecare Ergo Walk – Height Adjustable Adult Forearm Support Walker

Supported Standing Practice

The padded platform provides a surface for forearm support during standing practice. Caregiver or therapist assistance may be required according to the user's balance and support needs.

Walking Practice

The wheeled frame accompanies the user during stepping practice, providing forearm support and handholds.

Home and Rehabilitation Use

Ergo-Walk can be considered for a suitable indoor walking area at home or in a rehabilitation setting. Adequate space, a level floor and clear pathways are important.

Individual Suitability

Selection should consider the user's weight-bearing ability, balance, upper-limb function and ability to control the walker. A diagnosis alone does not determine suitability.

Support Limitations

The pictured configuration does not include a pelvic sling, trunk harness or knee supports. Ergo-Walk is not a patient lift or full-body suspension system and should not be relied on to catch a fall.

Who May Consider Ergo-Walk?

Ergo-Walk may be considered for adults who need forearm support during standing and walking practice and can actively participate in stepping and controlling the walker.

Abilities to Assess

Before selecting this walker, assess whether the user can

• Bear weight through their legs during standing and stepping.
• Maintain their body position with forearm support.
• Place their forearms comfortably on the padded platform.
• Use the handgrips and control the movement of the frame.
• Follow instructions for using the walker.

Caregiver or therapist assistance may be required.

When Additional Support May Be Needed

The pictured configuration does not include a pelvic sling, trunk harness or knee supports. Users who cannot maintain their position with forearm support, experience unpredictable knee collapse or require full-body suspension may need a different support system.

Ergo-Walk does not lift the user into standing and should not be relied on to catch a fall.

Check the Fit Before Ordering

Share the following details with Morecare

• User height and weight.
• Standing elbow height.
• Current standing and walking ability.
• Balance difficulties and assistance required.
• Narrowest doorway width.
• Available space for walking and turning.

Confirm the maximum user weight and platform adjustment range before purchase.

Individual Assessment

Suitability depends on functional ability, body measurements and the intended environment. A diagnosis alone does not determine whether Ergo-Walk is appropriate. Seek guidance from a qualified rehabilitation professional where needed.

Before Use

• Confirm the maximum user weight and product suitability.
• Adjust the platform while the walker is unoccupied.
• Secure all adjustment knobs and frame connections.
• Check that the forearm platform and handgrips are firmly attached.
• Inspect the wheels and fitted brakes for damage or malfunction.
• Ensure the walking area is clear of loose rugs, cables and other obstacles.

During Use

• Use on a dry, level indoor surface.
• Provide assistance according to the user's assessed needs.
• Keep the walker within comfortable reach.
• Avoid pushing the frame too far ahead or leaning heavily to one side.
• Do not sit or stand on the forearm platform.
• Do not use the walker to lift or transport a person.
• Avoid stairs, slopes and uneven ground.
• Stop the session if the user becomes fatigued, uncomfortable or unable to control the walker.

Cleaning

• Wipe the frame and padded platform with a soft, damp cloth.
• Dry the surfaces after cleaning.
• Remove hair and debris from the wheels.
• Avoid soaking the padding or leaving moisture around frame connections.

Routine Maintenance

• Regularly check adjustment knobs, fasteners, handgrips and frame connections.
• Inspect the upholstery for tears or damage.
• Check that wheels rotate freely and fitted brakes operate correctly.
• Stop use if any component becomes loose, damaged or difficult to operate.
• Contact Morecare for service guidance before resuming use.

Ordering and Payment

Order through www.morecare.in or contact +91 63775 09047 for product guidance, an estimate and official payment details.

• Payment: 100% advance; no cash on delivery.
• Shipping: Standard shipping across India is included.
• Confirm the user's measurements and product suitability before ordering.

Dispatch and Delivery

• Processing: 48–72 hours after payment confirmation.
• Dispatch: Another 48–72 hours after processing.
• Delivery: Usually 5–7 working days after dispatch.
• Working days: Monday to Saturday.

Timelines are estimates and depend on product preparation, location and courier availability.

Demonstration and Installation

Showroom and video demonstrations are available. Installation support includes documents, assembly videos and live video-call assistance.

Home demonstrations, home trials and on-site installation are not included unless separately agreed. Confirm the product's assembly requirements before ordering.

Warranty and Repairs

Morecare's standard warranty is one year from delivery. Confirm the applicable Ergo-Walk coverage in your order documentation.

• Approved warranty repairs include covered parts, labour, technician visits and courier charges.
• Initial assessment or service arrangement usually begins within 24–48 hours of reporting a fault.
• Repair completion depends on the fault, parts and service location.
• Service outside Jaipur may be arranged through local third-party engineers.
• After-warranty repairs are chargeable. Confirm model-specific spare-parts availability.

Cancellation, Returns and Refunds

• Cancellation: 5% fee before customization; 10% after customization begins, subject to order eligibility. Comparable charges apply if Morecare cancels unilaterally.
• Return requests: Within 10 days of delivery.
• Packaging: Keep original packaging intact for 10 days. Packed-box photographs are required to arrange an approved pickup.
• Eligible change-of-mind returns: 20% restocking fee on the invoiced product price, including GST and return-related courier charges.
• Used, customized and hygiene-related products: Confirm return eligibility before purchase.
• Refunds: Inspection normally takes up to 3 working days. Approved refunds are initiated within 7 working days of receiving the returned product; bank processing may take longer.

Wrong, defective or damaged products are handled separately. Applicable consumer rights remain unaffected.

Transit Damage

Report transit damage within 48 hours of delivery with your order details and photographs of the product, packaging and shipping label. Retain the packaging until resolution.

Share your invoice or order number and photographs or video when reporting an issue. Formal grievances are acknowledged within 48 hours and addressed within one month.