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Finding the Right Support for Shreeja: A Family’s Journey from Everyday Challenges to More Confident Outings

“Online, you can find many chairs. But at Morecare, we could choose and customize the solution according to our child—and that was the biggest reason we came here.”

For Riya Chauhan and her family from Agra, everyday outings with their 8-year-old daughter, Shreeja, often required careful planning.

Shreeja is a child with cerebral palsy and needs support while sitting and during mobility. Whether the family went out for lunch or dinner, visited a park, or simply wanted to take her for an evening walk, one parent often needed to continuously hold and support her.

The family had been searching for a solution that could give Shreeja the support she needed while making everyday activities and outings more manageable for everyone.

But when they searched online for CP chairs, most of the options they found appeared to be standard, fixed products.

What they wanted was different: a solution selected around Shreeja, rather than expecting Shreeja to adjust to a standard chair.

From Agra to Morecare | Riya Chauhan’s Journey with Blueflex & Sunflower for Her 8-Year-Old Daughter

The journey

When Everyday Outings Required Constant Support

For Shreeja’s parents, going outside as a family could be challenging. During lunch or dinner outings, one parent often needed to continuously hold and support Shreeja while also trying to manage their own meal. The same challenge appeared when Riya wanted to take Shreeja to the park or for an evening walk, particularly when she had to manage her without another caregiver present. The family had been thinking for a long time about finding equipment that could provide Shreeja with appropriate support and make these everyday experiences easier.

A Recommendation That Came from Another Family

Interestingly, the family did not initially discover Morecare through a conventional product search. They had created an Instagram account for Shreeja, where they connected with people from different places. One of their followers, based in the USA, recommended that they explore a particular type of chair and shared Morecare’s Instagram page with them. Riya visited the page and started exploring the different CP seating and mobility products available. She didn’t contact Morecare immediately. First, she wanted to understand the products and determine whether there was something genuinely different from the chairs they had already seen online. There was.

Why Customization Became the Deciding Factor

While searching online, Riya had come across many chairs for children with special needs. Her concern was that most appeared to come in fixed configurations: the family would have to purchase the product largely as it was offered. At Morecare, she discovered the possibility of selecting and customizing equipment according to the individual child’s requirements. For Riya, this became one of the biggest reasons to explore Morecare further. Rather than simply asking, “Which chair should we buy?”, the conversation could begin with a more important question: “What does Shreeja actually need?”

It Started with a Simple “Please Call Me”

Riya’s first direct interaction with Morecare began with a short message: “Please call me.” According to her, she received a call almost immediately. The discussion started with questions about Shreeja, including her age and requirements. The family was informed that the equipment could also be shipped to Agra if travelling to Jaipur was difficult. But Riya wanted to see the products personally before making the decision. The required product was initially unavailable, so the family remained in contact with the Morecare team. Once it was back in stock, they were informed and planned their visit. During this period, Riya says she contacted the team several times with questions—even outside regular hours—and appreciated being able to discuss her concerns and receive guidance throughout the process.

Travelling from Agra to Experience the Products

The family travelled from Agra to Morecare’s Experience Centre in Jaipur. For Riya, seeing the products physically made a significant difference. There were details that had been difficult to fully understand through photographs, videos and website information alone. During the visit, the family could see the equipment, understand how the different supports worked and discuss which options were relevant for Shreeja. After evaluating the available solutions, the family selected two products: Morecare BlueFlax Tilt & Recline CP Wheelchair for supported mobility and outings, and Morecare Sunflower for Shreeja’s supported seating requirements. But one of the most important moments of their visit involved a product they didn’t purchase.

The Product Morecare Told Them Not to Buy

The family had arrived with another chair already in mind. They were prepared to purchase it as well. After understanding Shreeja’s needs, however, the Morecare team advised them that the additional chair was not required for her. For Riya, that advice became one of the strongest reasons to trust the consultation. She felt that somewhere else, the family might simply have been encouraged to purchase the additional product because they were already willing to buy it. Instead, the discussion remained focused on what Shreeja actually needed. The family left with the BlueFlax and Sunflower—and with greater clarity about which equipment was useful for their daughter and which was unnecessary.

Choosing Around the Child, Not Just the Diagnosis

For the Chauhan family, the experience became about more than purchasing two rehabilitation products. Their original search had started with a common challenge faced during daily life: how could they support Shreeja better while eating out, visiting the park, going for walks and participating in activities outside the home? What they found valuable was the opportunity to discuss those real-life situations before choosing the equipment. Instead of selecting a chair simply because it was labelled for children with cerebral palsy, the family could consider Shreeja’s individual support needs and how the equipment would actually be used in their everyday routine.

— A Caregiver's Perspective

"“Morecare को लेने का हमारा main reason यही था कि यहाँ हम बच्चे के हिसाब से customization करा सकते हैं। Online आपको बहुत सारी chairs मिल जाएंगी, लेकिन वो जैसी हैं वैसी ही लेनी पड़ती हैं। यहाँ आप अपने बच्चे की requirement के हिसाब से solution चुन सकते हो। जब हम यहाँ आए तो हमें बहुत अच्छे से हर चीज समझाई गई। हम एक और chair भी लेने वाले थे, लेकिन उन्होंने साफ बताया कि अभी हमारे बच्चे को उस chair की जरूरत नहीं है। ये चीज हमें बहुत अच्छी लगी। वो चाहते तो कह सकते थे कि आप ये भी ले जाइए, लेकिन उन्होंने हमें बताया कि बेटू के लिए क्या सही है और क्या जरूरी नहीं है। जो भी CP mothers या parents अपने बच्चे के लिए wheelchair, standing या दूसरे rehabilitation tools देख रहे हैं, मैं उन्हें कहूँगी कि एक बार Morecare के products जरूर explore करें।”"

— Why This Solution Was Recommended

"For children with cerebral palsy, selecting mobility and seating equipment requires more than considering age or diagnosis alone. Head and trunk control, pelvic stability, sitting ability, body dimensions, positioning requirements, mobility needs and the activities for which the equipment will be used can all influence product selection. For Shreeja, the family had two practical requirements. The Morecare BlueFlax was selected as a supported mobility solution for outings and everyday movement. Its tilt-and-recline configuration and positioning supports are intended for children who require more support than a conventional wheelchair provides. The Morecare Sunflower was selected to address Shreeja’s supported seating needs, giving the family another positioning option for relevant everyday activities. The objective was not to add more equipment, but to identify the equipment that had a clear role in Shreeja’s daily routine."

Why they recommend Morecare

Child-specific product selection rather than a one-size-fits-all approach

Ability to customize according to individual requirements

Opportunity to physically evaluate products before purchasing

Detailed guidance on different seating and mobility options

Responsive communication throughout the selection process

Clear advice about what Shreeja needed—and what she didn’t

No pressure to purchase an unnecessary additional product

Support for families travelling from another city

Specialized seating, standing and mobility solutions for children with CP

Featured Solution

Morecare Blueflax - Tilt-in-Space CP Wheelchair Cum Stroller

The Morecare Blueflax is a tilt-in-space CP wheelchair cum stroller designed to provide comfortable seating, postural support, and safe mobility for children with Cerebral Palsy and other neurological or mobility conditions.

View Product Details →