We stand behind the quality of every Morecare product with reliable warranty coverage, genuine spare parts, and dedicated after-sales support to keep your rehabilitation equipment safe, functional, and dependable for years to come.
Standard Warranty
- Most Morecare products include a 12-month warranty against manufacturing defects.
- Warranty coverage may vary by product category. Please refer to the individual product page for specific warranty details.
- Warranty is applicable only under normal operating conditions and intended use.
What is Covered
Our warranty generally covers manufacturing defects in:
- Structural frames and welding
- Mechanical components
- Motors, actuators, and electronic controllers (where applicable)
- Electrical components covered under the applicable warranty period
What is Not Covered
The warranty does not cover:
- Normal wear and tear
- Wheels, tyres, cushions, upholstery, slings, belts, and other consumable parts
- Damage caused by misuse, overloading, accidental impact, improper storage, or unauthorized repairs
- Cosmetic damage that does not affect product performance
- Water or moisture damage to electrical components unless specifically designed for such use
Warranty Claims
To request warranty support:
- Contact our support team via WhatsApp or Email.
- Share your purchase invoice or Order ID.
- Provide a brief description along with photos or a short video of the issue.
- Our technical team will assess the issue and recommend the appropriate solution.
Warranty Replacement Process
If a manufacturing defect is confirmed during the warranty period:
- Replacement of the affected part will be provided free of charge under the applicable warranty terms.
- Our technical team will guide you through the replacement process via phone or WhatsApp video call.
- Replacement parts are generally dispatched within 7–10 working days, depending on stock availability.
- Courier or transportation charges may apply in certain cases, especially for bulky components or remote locations.
Repairs & Spare Parts
Even after the warranty period, we're here to support you.
- Genuine Morecare spare parts are available for most products.
- Paid replacement of damaged or worn components can be arranged.
- Wherever possible, damaged parts may be repaired instead of replaced to reduce costs.
- Virtual technical support is available for troubleshooting, setup, and maintenance.
- Paid on-site servicing is available in selected locations.
- Annual Maintenance Contracts (AMC) are available for hospitals, rehabilitation centres, schools, and institutions.
Our Commitment
Rehabilitation equipment is a long-term investment, and our support doesn't end with the warranty. Whether you need technical guidance, genuine spare parts, repairs, or product servicing, the Morecare team is committed to helping you keep your equipment safe, reliable, and performing at its best throughout its service life.
