Seven Years Later, Morecare Was Still There to Help

"They didn't just repair a chair—they stood by our family when we needed support the most."

For families caring for a loved one with Cerebral Palsy, choosing the right rehabilitation equipment is only part of the journey. As children grow, their seating needs change, equipment requires adjustments, and reliable after-sales support becomes just as important as the product itself.

For Sunil Mishra from Rajgarh, Alwar, that realization came seven years after purchasing a CP chair. Although the chair had not been bought from Morecare, the support he received from the Morecare team proved that genuine care extends far beyond a sale.

The journey

Searching for the Right Rehabilitation Support

When Sunil first began looking for a Cerebral Palsy chair several years ago, he spoke with Morecare to understand the available options. Although he eventually purchased a chair from another supplier, he continued staying in touch with Morecare whenever he needed rehabilitation advice or guidance. Over the years, he found the team's willingness to help valuable, even though he wasn't their customer.

When the Chair Needed Repairs

After nearly seven years of regular use, the chair required repairs and alterations to better suit his son's changing needs. Unsure where to turn, Sunil contacted Morecare once again. Despite the chair being purchased elsewhere, the Morecare team welcomed his request and asked him to bring the chair to their Jaipur facility for inspection.

Support Beyond the Sale

After carefully evaluating the chair, the team repaired the damaged components and completed the requested modifications within the promised timeframe. More importantly, they listened to the family's concerns, understood their requirements, and worked towards practical solutions that would continue supporting the patient's daily life. For Sunil, this experience demonstrated that rehabilitation is about much more than selling equipment—it's about standing beside families throughout their journey.

Trust Built Through Service

What impressed the family most wasn't only the repair itself, but the attitude behind it. Even though the chair had not been purchased from Morecare, the team treated the request with professionalism, respect, and genuine concern. That experience reinforced Sunil's confidence that good rehabilitation care is built on long-term relationships, honest guidance, and dependable after-sales support.

— A Caregiver's Perspective

""मैंने कई साल पहले अपने बेटे के लिए CP Chair खरीदी थी, लेकिन वह Morecare की नहीं थी। फिर भी जब कई वर्षों बाद उस Chair में repair और alteration की जरूरत पड़ी, तो मैंने Morecare से संपर्क किया। उन्होंने बिना किसी हिचकिचाहट के Chair को देखा, हमारी जरूरतों को समझा और समय पर उसे ठीक करके दिया। मुझे सबसे अच्छी बात यह लगी कि उनका उद्देश्य केवल product बेचना नहीं, बल्कि परिवारों की वास्तव में मदद करना है। उनका व्यवहार, सहयोग और after-sales service मेरे अनुभव में उत्कृष्ट रही।" — Sunil Mishra, Rajgarh, Alwar"

— Why This Solution Was Recommended

"Rehabilitation equipment often needs adjustments as users grow or their mobility needs change. Morecare provides repair, refurbishment, and customization services for eligible rehabilitation products, helping families extend product usability while improving comfort and functionality wherever possible."

Why they recommend Morecare

Excellent after-sales support

Repairs and alterations, even for older equipment

Patient-focused rehabilitation guidance

Responsive and cooperative team

Practical solutions based on individual needs

Honest advice without sales pressure

Long-term commitment to families

Featured Solution

Morecare Blueflax - Tilt-in-Space CP Wheelchair Cum Stroller

The Morecare Blueflax is a tilt-in-space CP wheelchair cum stroller designed to provide comfortable seating, postural support, and safe mobility for children with Cerebral Palsy and other neurological or mobility conditions.

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