Shipping & Delivery

We work to ensure your rehabilitation equipment reaches you safely, securely, and on time.

Processing & Dispatch

• Orders are processed within 12–36 hours after payment confirmation.
• Products are usually dispatched from our Jaipur facility within 24–48 working hours.
• Customized or made-to-order products may require an additional 3–7 working days for manufacturing and quality checks.

Estimated Delivery

• Standard delivery across India: 4–7 working days (location dependent).
• Delivery timelines may vary for remote or difficult-to-reach locations.

Shipping Charges

• Shipping is included in the price for most products and delivery locations across India.
• For remote, difficult-to-reach, or special service areas, additional shipping charges may apply.
• If any additional shipping cost is applicable, our team will inform you before processing your order.

Delivery Partners

To ensure safe and reliable delivery of rehabilitation equipment, we work with trusted logistics partners across India, including:

• Delhivery Logistics – Nationwide courier network with real-time shipment tracking.
• VRL Logistics – Reliable transport solution for large, heavy, and bulky rehabilitation equipment.

The most suitable delivery partner is selected based on your location and the size of the product.

Safe & Secure Shipping

• Every product is carefully packed to minimize the risk of transit damage.
• All shipments are fully insured during transit.
• Tracking details are shared via SMS, WhatsApp, and Email once your order is dispatched.

Assembly & Installation

• Most products arrive fully or partially pre-assembled and require minimal setup.
• Assembly instructions and video guides are provided where applicable.
• Free virtual installation support is available via WhatsApp video call.
• Paid on-site installation can be arranged in selected locations upon request.

If Your Product Arrives Damaged

Although rare, if your shipment arrives damaged:

1. Record an unboxing video immediately after opening the package.
2. Contact our support team within 24 hours of delivery.
3. After verification, we will arrange a replacement for the affected part(s) or product, as applicable.