Morecare offers customization options to meet individual clinical and functional requirements. Customization may include:
Size adjustments
Support modifications
Additional positioning components
Tray and accessory changes
Institutional adaptations
Structural adjustments (where applicable)
All customization is based on the information provided by the customer or therapist.
2. Clinical Responsibility
Customization is performed based on:
Measurements provided by the customer
Clinical inputs shared
Photographs or assessment details (if applicable)
Morecare does not conduct physical clinical evaluations unless specifically arranged. Accuracy of measurements and clinical details provided by the customer is the customer's responsibility.
3. Approval Before Manufacturing
Before fabrication begins:
Final specifications will be confirmed
Design modifications will be communicated
Written approval (email / message confirmation) is required
Manufacturing starts only after final approval.
4. No Cancellation After Production Begins
Once production or fabrication has started:
Order cannot be cancelled
No changes in specifications are permitted
No refund will be issued
This applies strictly to all customized products.
5. Non-Returnable Custom Products
Customized products are strictly non-returnable and non-refundable unless:
There is a verified manufacturing defect
Incorrect specifications were delivered due to internal error
Products made according to customer-provided measurements are not eligible for return if measurements were incorrect.
6. Additional Charges
Customization may involve additional charges depending on:
Structural modifications
Special materials
Reinforcement requirements
Special packaging
Logistics adjustments
Any additional cost will be communicated in advance before final confirmation.
7. Modification After Delivery
Post-delivery modifications may be possible depending on product type. Such modifications:
May involve additional charges
May require product to be sent back to facility
May affect warranty terms
Unauthorized third-party modifications will void warranty.
8. Delivery Timeline for Customized Products
Customized products may require extended production timelines depending on:
Complexity of modification
Material availability
Production schedule
Estimated timelines will be communicated at the time of order confirmation.
9. Limitation of Outcome
Customization supports therapy goals but does not guarantee specific medical outcomes. Product effectiveness depends on:
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