Premium Rehab & Mobility Solutions, Made in India.

Customization Policy

1. Nature of Customization

Morecare offers customization options to meet individual clinical and functional requirements.
Customization may include:
  • Size adjustments
  • Support modifications
  • Additional positioning components
  • Tray and accessory changes
  • Institutional adaptations
  • Structural adjustments (where applicable)
All customization is based on the information provided by the customer or therapist.

2. Clinical Responsibility

Customization is performed based on:
  • Measurements provided by the customer
  • Clinical inputs shared
  • Photographs or assessment details (if applicable)
Morecare does not conduct physical clinical evaluations unless specifically arranged.
Accuracy of measurements and clinical details provided by the customer is the customer's responsibility.

3. Approval Before Manufacturing

Before fabrication begins:
  • Final specifications will be confirmed
  • Design modifications will be communicated
  • Written approval (email / message confirmation) is required
Manufacturing starts only after final approval.

4. No Cancellation After Production Begins

Once production or fabrication has started:
  • Order cannot be cancelled
  • No changes in specifications are permitted
  • No refund will be issued
This applies strictly to all customized products.

5. Non-Returnable Custom Products

Customized products are strictly non-returnable and non-refundable unless:
  • There is a verified manufacturing defect
  • Incorrect specifications were delivered due to internal error
Products made according to customer-provided measurements are not eligible for return if measurements were incorrect.

6. Additional Charges

Customization may involve additional charges depending on:
  • Structural modifications
  • Special materials
  • Reinforcement requirements
  • Special packaging
  • Logistics adjustments
Any additional cost will be communicated in advance before final confirmation.

7. Modification After Delivery

Post-delivery modifications may be possible depending on product type.
Such modifications:
  • May involve additional charges
  • May require product to be sent back to facility
  • May affect warranty terms
Unauthorized third-party modifications will void warranty.

8. Delivery Timeline for Customized Products

Customized products may require extended production timelines depending on:
  • Complexity of modification
  • Material availability
  • Production schedule
Estimated timelines will be communicated at the time of order confirmation.

9. Limitation of Outcome

Customization supports therapy goals but does not guarantee specific medical outcomes.
Product effectiveness depends on:
  • Clinical supervision
  • Proper positioning
  • Therapy consistency

10. Factory Visit & Custom Discussion

Customers may schedule a visit to:
  • Discuss customization
  • Review product design
  • Understand measurement process
Visits are by prior appointment only.

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