Customization Policy

1. Nature of Customization

Morecare offers customization options to meet individual clinical and functional requirements.
Customization may include:

• Size adjustments

• Support modifications

• Additional positioning components

• Tray and accessory changes

• Institutional adaptations

• Structural adjustments (where applicable)

All customization is based on the information provided by the customer or therapist.

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2. Clinical Responsibility

Customization is performed based on:

• Measurements provided by the customer

• Clinical inputs shared

• Photographs or assessment details (if applicable)

Morecare does not conduct physical clinical evaluations unless specifically arranged.
Accuracy of measurements and clinical details provided by the customer is the customer's responsibility.

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3. Approval Before Manufacturing

Before fabrication begins:

• Final specifications will be confirmed

• Design modifications will be communicated

• Written approval (email / message confirmation) is required

Manufacturing starts only after final approval.

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4. No Cancellation After Production Begins

Once production or fabrication has started:

• Order cannot be cancelled

• No changes in specifications are permitted

• No refund will be issued

This applies strictly to all customized products.

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5. Non-Returnable Custom Products

Customized products are strictly non-returnable and non-refundable unless:

• There is a verified manufacturing defect

• Incorrect specifications were delivered due to internal error

Products made according to customer-provided measurements are not eligible for return if measurements were incorrect.

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6. Additional Charges

Customization may involve additional charges depending on:

• Structural modifications

• Special materials

• Reinforcement requirements

• Special packaging

• Logistics adjustments

Any additional cost will be communicated in advance before final confirmation.

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7. Modification After Delivery

Post-delivery modifications may be possible depending on product type.
Such modifications:

• May involve additional charges

• May require product to be sent back to facility

• May affect warranty terms

Unauthorized third-party modifications will void warranty.

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8. Delivery Timeline for Customized Products

Customized products may require extended production timelines depending on:

• Complexity of modification

• Material availability

• Production schedule

Estimated timelines will be communicated at the time of order confirmation.

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9. Limitation of Outcome

Customization supports therapy goals but does not guarantee specific medical outcomes.
Product effectiveness depends on:

• Clinical supervision

• Proper positioning

• Therapy consistency

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10. Factory Visit & Custom Discussion

Customers may schedule a visit to:

• Discuss customization

• Review product design

• Understand measurement process

Visits are by prior appointment only.