How To Buy

Welcome to Our Customer Assistance Page

Our goal is to make your shopping experience as smooth and straightforward as possible.

This page is designed to provide you with all the information you need to successfully browse, select, and purchase our products.

Whether you are looking for therapeutic swings, standing frames, or walkers, we are here to guide you every step of the way.

If you have any questions or need further assistance, our customer support team is ready to help. Happy shopping!

  • Arrange an Assessment

    Contact Morecare Product Advisor to arrange an assessment.

    Assessment Form is also available on product page description.

    This step ensures that the product and any optional accessories are the best solution for the user.

    Fill Assessment Form 
  • Buying Products Without Assessment

    If the product description on the website satisfies your requirements, you can proceed directly to checkout.

  • Delivery and Setup Assistance

    Delivery: After successful payment, delivery will be done within the time mentioned on the product page description.

    Setup Assistance: Online assistance will be provided for product setup.


Comprehensive Evaluation

The assessment form helps gather detailed information about the user's specific needs, medical history, and personal preferences.

Based on the information provided, our Product Advisors can make informed decisions to recommend the best products and accessories.

The form serves as a documented reference for future consultations and adjustments, ensuring continuity and consistency in care.

How To Fill Form
  • Personalized Solutions:

    An assessment ensures that the selected product is tailored to the specific needs of the user, providing the best possible support and comfort.

  • Expert Guidance:

    Our Morecare Product Advisors have the expertise to recommend the most suitable products and accessories, taking into account the user's unique requirements.

  • Optimal Fit and Function:

    Proper assessment guarantees that the product will fit and function correctly, minimizing the risk of returns and exchanges due to incorrect choices.

Help and Resources

Instructional Videos and User Manuals

Access our Instructional Videos and User Manuals to help you understand how to use and set up your products correctly.

Replacement Parts

If you simply need to re-order a missing or broken part, please contact a member of our friendly Customer Support team.

They will assist you in obtaining the necessary replacement parts quickly and efficiently.

Return and Refund Policies

We understand that sometimes a product may not meet your expectations.

Please review the refund and return policies mentioned on the product page description for each product before placing your order.

Shipping and Deliveries

We have established partnerships with reliable delivery services to ensure your products reach you safely and promptly.

  • Small-Sized Products: Delivered by Delivery, DTDC and Trackon.
  • Large-Sized Products: Delivered by VRL Logistics.
  • Insurance Coverage: All shipments are covered under insurance.
  • Delivery Time: It typically takes 3-5 days to deliver after receiving payment.
  • Order Handling Time: Orders are processed and handled within 12-24 hours.